Shipping & Orders

Where do you ship?

We offer international shipping. Wherever you are in the world, simply place in an order in the website and your order will be shipped and delivered to your doorstep!

How much are shipping charges?

Below are our shipping charges. You can find more information in our Shipping Policy.

UK

Less than £100 - £3.99 

More than £100 - FREE

EU

Less than £100 - £5.99 

More than £100 - FREE

International

Less than £100 - £9.99 

More than £100 - FREE

What are the shipping times?

Processing Times

  • Fine Art prints can take up to 15 business days
  • Originals can take 2-4 weeks

Transit Times

  • UK - 3 to 5 Days
  • EU - 4 to 7 Days
  • INTERNATIONAL - 10 to 15 Days

How can I track my order?

The easiest way to track your order is via the Shop app with your tracking number which you will receive via email after the order has been dispatched.

Where can I find my order confirmation?

Your order confirmation and invoice are delivered to your inbox automatically after purchase. Please check your spam folder if you cannot find it in your primary inbox.

Can I add a special request at checkout?

Many of you lovely collectors would want to ask for special things at checkout such as handwritten notes, signatures, and letters from me. Whist I do offer the same and much more for my original paintings, the packaging of prints and other products is done by my team, so that I get more time to paint in the studio along with my full time job.

Can I change my shipping address?

Please notify us within 24 hours of making your purchase of any change to the address. However due to nature of how the prints are independently handled and packaged by my team, the address change cannot be guaranteed. It is best to cancel the order and place another one before the order has been dispatched from my studio.

Can I change something in my order?

Fine Art Prints: Due to the nature of our packaging process handled independently by my team, and the made-to-order nature of our prints, we are unable to make an exchange of artwork after checkout, so please be sure to choose your desired artwork with great care and love.

Originals: All original art sales are final and therefore can not be canceled or exchanged.

Returns

Can I return my order?

Fine Art Prints - Unfortunately we do not accept returns or exchanges. Our Fine Art Prints are made-to-order basis and is printed only when an order comes through.

Originals- Due to the high value associated with original paintings, all sales of these items are considered final, and returns are not accepted.

Gift Cards and Sale- Regrettably, we cannot process returns for sale items or gift cards.

What to do if my order is damaged or incorrect?

If your item has arrived in a damaged condition, please reach out to us within 24 hours of receiving your package so that we can promptly coordinate a replacement.

We will require photographic documentation of the following:

  1. The external packaging
  2. The shipping label on the packaging
  3. The damage to the artwork or frame

Payment

What payment methods do you accept?

We accept VISA, Mastercard, American Express, Discover, Diners Club, Maestro, Union Pay, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay and Paypal.

Which currency will I be charged in?

You can view and pay in your local currency. To change your preferred currency please refer to the top right-hand corner of this website.

Will I pay for taxes and duties on international shipping?

We are not responsible for any import duties, taxes, customs fees, brokerage fees, or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

Originals & Prints

Will I get a certificate of authenticity ?

To maintain the authenticity and value of artworks that appreciate over time, only original pieces and limited editions are accompanied by a certificate of authenticity. Giclée fine art prints, however, are not provided with a certificate of authenticity.

Will my prints be signed?

Fine art prints are not signed by hand, the original signature will be reproduced as part of the print. The tradition of hand-signing will exclusively continue for limited editions and original artworks, ensuring the preservation of their authenticity and value as they appreciate over time and safeguarding collectors' investments.

What will be included in an original purchase?

All Original artworks will be accompanied by a Certificate of Authenticity, an 8x10" Fine Art Print and a hand written thank you letter from me. 💖

Commisions

Can I commission artwork?

Yes you can, you can contact me for commissions through the Commissions page.

How much do you charge for commisions?

All the pricing details are available on the Commissions page.

Due to the nature of the personalised artworks for a commission, the price of commissioned artworks are higher than the original paintings.

Collborations/Contact

What is the best way to contact Geethu?

The contact form in the header bar is a great way to contact me, additionally, you can email us at info@geethuchandramohan.com.

Brand Collaborations?

We are open to brand collaborations and would be excited to hear more. Please email the studio at info@geethuchandramohan.com.